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Our Student Advisors are your one-stop-shop for student support from the point of enrolment and throughout your studies. Student Advisors are available 8am – 9pm Monday to Friday and 10am – 6pm on weekends. All times are Australian Eastern Standard Time (AEST) or Australian Eastern Daylight Time (AEDT).
Student Advisors are your go-to guides throughout your student journey. They can help you with a range of things, such as:
Contact options
Email: help@swinburneonline.com
Calling from within Australia: 1300 937 765
Australian citizen calling from overseas: +61 3 9956 0777
International students calling from overseas: 800 8001 1222
Contact hours
Student Coaches support you to succeed by helping make studying manageable and providing personalised guidance tailored to your needs.
Some common areas this includes are time management, managing overwhelm, motivation, goal setting, establishing study habits, practising self-care and overcoming procrastination.
Appointments are typically scheduled for 30 minutes.
Your OLA can help you with a number of things, including:
To find your OLA’s contact details, go to Week 1 module in your unit. You can contact your OLA at any time during the teaching period and they’ll respond within 48 hours.
To contact your OLA, you can:
We’re here to ensure that you and all indigenous students have a positive, inclusive and successful experience at Swinburne Online and realise your potential.
The Indigenous Student Services team can offer you support and guidance. Meet with an Indigenous Student Advisor at any Swinburne campus during office hours or connect online.
Email us at indigenousstudents@swinburne.edu.au to schedule a time, or visit the Indigenous Student Services page to learn more about the support available to you.